Shipping & Delivery Policy

At HerbMitra, we believe that a great shopping experience shouldn't come with extra costs. That's why we offer FREE shipping on every order across India—no minimum purchase and no hidden delivery charges. The price you see at checkout is the price you pay.

From the moment you place your order, our team begins preparing it with care. Every product is carefully packed to help ensure it reaches you safely and in the best possible condition.

Order Processing

Orders are usually processed within 1–2 business days after they are successfully placed. Orders received on Sundays or public holidays will be processed on the next working day.

While we always aim to dispatch orders as quickly as possible, processing may take a little longer during festive seasons, special promotions, or periods of high order volume. If there's any significant delay, we'll keep you informed.

Estimated Delivery Time

Once your order has been dispatched, the estimated delivery time is:

  • Metro Cities: 2–5 Business Days
  • Other Cities & Towns: 3–7 Business Days
  • Remote Areas: Delivery may take a little longer depending on the availability of our courier partners.

Please note that these are estimated timelines. Unexpected situations such as weather conditions, transportation issues, or local restrictions may occasionally affect delivery schedules.

Order Tracking

As soon as your order is shipped, you'll receive a shipping confirmation via email or SMS with your tracking details. You can use the tracking link to follow your order until it reaches your doorstep.

If you don't receive your tracking details within the expected time, please contact our support team and we'll be happy to assist you.

Delivery Information

To avoid unnecessary delays, please ensure that your shipping address, PIN code, and contact number are accurate when placing your order.

If our delivery partner is unable to complete the delivery after multiple attempts due to an incorrect address, an unavailable recipient, or any other reason beyond our control, the package may be returned to us. In such cases, our customer support team will contact you to arrange the next steps.

Damaged or Tampered Packages

If your package appears damaged or tampered with at the time of delivery, we recommend refusing the delivery and contacting us immediately. Please share clear photographs of the package so that we can investigate the issue and assist you as quickly as possible.

Need Assistance?

If you have any questions about your order or delivery, we're always here to help.

Email
support@herbmitra.in

We sincerely appreciate your trust in HerbMitra. Every order is more than just a package to us—it's an opportunity to become a part of your skincare journey. We'll always do our best to ensure your experience with us is smooth, reliable, and worth remembering.

Because Nature Knows Your Skin.