Frequently Asked Questions (FAQ)

We've answered some of the most common questions below. If you still need assistance, feel free to contact our support team.

Do you offer free shipping?

Yes. We offer FREE shipping across India on all orders.

How long will it take to receive my order?

Orders are usually processed within 1–2 business days. Once dispatched, delivery generally takes 2–7 business days, depending on your location.

How can I track my order?

Once your order has been shipped, you'll receive your tracking details via email or SMS. You can use the tracking link to check the latest delivery status.

Can I cancel my order?

Orders can only be cancelled before they are packed or dispatched. Once an order has been shipped, it cannot be cancelled.

What should I do if I receive a damaged or incorrect product?

Please contact us within 7 days of delivery with your order number, clear photos of the product, and an unboxing video. We'll review your request and arrange a replacement if applicable.

When will I receive my refund?

Once your refund request has been approved, the amount will be processed within 5–7 business days to your original payment method.

Are your products laboratory tested?

Yes. Every HerbMitra product is laboratory tested to help ensure consistent quality and safety.

Are HerbMitra products suitable for all skin types?

Our products are formulated for general skincare use. However, since every skin type is different, we recommend performing a patch test before first use.

How should I store the products?

Store your products in a cool, dry place away from direct sunlight. Always close the lid tightly after use.

How can I contact HerbMitra?

Email: support@herbmitra.in

We're always happy to help.