Cancellation Policy

At HerbMitra, we understand that plans can change. If you need to cancel an order, we'll do our best to help.

Order Cancellation

You may request to cancel your order only before it has been packed or dispatched from our facility.

Once an order has been shipped, it cannot be cancelled, as it is already on its way to the delivery address provided during checkout.

To request a cancellation, please contact our customer support team as soon as possible with your order number and the email address or phone number used while placing the order.

Refund for Cancelled Orders

If your cancellation request is approved before dispatch, a full refund will be initiated to your original payment method.

Refunds are generally processed within 5–7 business days after the cancellation has been confirmed. The time taken for the amount to reflect in your account may vary depending on your bank or payment service provider.

Orders That Cannot Be Cancelled

Cancellation requests cannot be accepted if:

• The order has already been packed or dispatched.
• The order is already out for delivery.
• The product has already been delivered.

If you receive a damaged, incorrect, or defective product, please refer to our Return & Refund Policy for assistance.

Need Assistance?

If you have any questions regarding your order or need help with a cancellation request, our customer support team is here to assist you.

Email
support@herbmitra.com

Thank you for choosing HerbMitra. We appreciate your trust and will always do our best to make your shopping experience smooth and hassle-free.

Because Nature Knows Your Skin.